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Sales, Marketing, and Office Support

Sales, Marketing, and Office Support

Computer Support Specialist

In senior living, Computer Support Specialists assist community staff with a wide range of technology issues and questions. Computer Support Specialists troubleshoot complex technology issues and assist with other computer and technology maintenance on site.

Essential Responsibilities May Include:
  • Troubleshoot and resolve complex issues and work with other teams to follow the issues to resolution.
  • Accurately and fully document all troubleshooting and resolution steps sent to the service desk for support.
  • Review support requests and look for opportunities for training or additional documentation.
  • Follow and create standard operating procedures around process and documentation.
  • Recommend and implement process improvements.
  • Manage projects related to support processes.
Sample Job Titles

Computer Support Specialist, IT Technician, System Administrator

Requirements

Computer Support Specialists generally would require training and experience in IT. College certificates or certifications, such as Microsoft or CompTIA, may also be required.

Number Employed
435
Number of Computer Support Specialists and Systems Administrators in Assisted Living and Continuing Care Retirement Communities (2019)
Approximate Median Wage Per Hour
$24.50 to $39.37

Human Resources Manager

In senior living, Human Resources Managers and Directors lead personnel and talent-related needs to create an environment for independent seniors to thrive. These roles plan and coordinate the workforce to best use employees’ talent. Depending on the senior living provider, HR managers may work at the community, regional, or corporate level.

Essential Responsibilities May Include:
  • Provide counsel, guidance, and assistance on employee-related issues and grievances.
  • Collaborate with organizational leaders to support hiring needs, reduce employee turnover, and champion employee development.
  • Develop and present relevant training programs for community management and front-line staff members.
  • Assist in the development and interpretation of HR policies.
  • Lead other HR related staff in executing practices that provide an employee-oriented, high performance culture.
  • Oversee employee relations, secure regulatory compliance, and administer employee-related services such as payroll, training, and benefits.
Sample Job Titles

Human Resources Manager, HR Manager

Requirements

Human Resources Managers typically would require a relevant degree and may entail professional certifications, such as PHR, SPHR, or SHRM.

Number Employed
488
Number of Human Resources Managers in Assisted Living and Continuing Care Retirement Communities (2019)
Approximate Median Wage Per Hour
$53.23

Human Resources Specialist

In senior living, Human Resources Specialists support recruitment, onboarding, payroll, benefits, and other key functions for team members and seniors to thrive. Depending on the senior living provider, HR specialists may work at the community, regional, or corporate level.

Essential Responsibilities May Include:
  • Interpret and explain human resources policies, procedures, laws, standards, or regulations
  • Hire employees and process hiring-related paperwork.
  • Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
  • Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
  • Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.
Sample Job Titles

Human Resources Specialist, HR Specialist, HR Generalist, HR Assistant

Requirements

Human Resources Specialists typically would require a relevant degree and may entail professional certifications, such as PHR, SPHR, or SHRM.

Number Employed
2,751
Number of Human Resources Specialists and Human Resources Assistants in Assisted Living and Continuing Care Retirement Communities (2019)
Approximate Median Wage Per Hour
$19.42 to $29.30

Sales Counselor

In senior living, Sales Counselors connect seniors and their families with high-quality living arrangements. Sales Counselors work to market senior living communities to potential residents.

Essential Responsibilities May Include:
  • Work in partnership with department heads and executive director to conduct tours with prospects and host marketing events, ensuring a strong first impression of the community.
  • Respond to customer inquiries in a timely and efficient manner.
  • Listen to seniors and their families to provide them with excellent customer service.
  • Train and engage associates in the sales process to drive community and company success.
  • Perform community sales activities by effectively moving prospects through the sales process to close.
Sample Job Titles

Sales Counselor, Sales Associate, Sales Representative, Sales Director

Requirements

Requirements vary by senior living provider. Sales Counselors may be required to complete industry-specific credentials, such as the Senior Living Sales Counselor Certificate.

Number Employed
4,538
Number of Sales Managers in Assisted Living and Continuing Care Retirement Communities (2019)
Approximate Median Wage Per Hour
$26.08 to $58.52

Obtain a Degree or Certificate

Many senior living occupations require degrees, certificates, or licenses. Explore programs in your area using our Education Pipeline.

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