Explore Careers in Hospitality and Resident Service

Hospitality and Resident Service


In senior living, Concierges support residents and their guests in a variety of ways. Concierges are compassionate, friendly, and organized, aiming to create an exceptional experience for residents who need assistance.

Essential Responsibilities May Include:
  • Proactively assist residents, families, visitors, and employees with questions or problems to lead to a positive experience.
  • Greet all visitors and answer incoming calls in a professional and respectful manner.
  • Assist the activity director and/or others as necessary in promoting activities with residents.
  • Monitor entry area for visitors and guests, greet and direct as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, and assist with residents who request assistance with mailing letters and packages.
  • Promote and encourage residents to participate in activities.
Sample Job Titles

Concierge, Customer Service Representative, Front Desk Agent, Receptionist, Butler


Although this position generally would not require specific credentials or training, senior living providers may expect education or experience in hospitality or related occupations.

Number Employed
Number of Concierges in Assisted Living and Continuing Care Retirement Communities (2019)
Approximate Median Wage Per Hour

Recreation and Fitness Worker

In senior living, Recreation and Fitness Workers are responsible for planning and facilitating engaging and therapeutic activities for residents and their guests. Recreation and Fitness Workers use their knowledge of resident needs and wants to create group and individual programming that enriches residents’ lives.

Sample Job Titles

Recreation Worker, Recreation Director, Recreational Therapist


Senior living providers may require certifications and training for recreation workers, particularly in memory care and other therapeutic environments.

Number Employed
Number of Recreation Workers and Recreational Therapists in Assisted Living and Continuing Care Retirement Communities (2019)
Approximate Median Wage Per Hour
$12.06 to $23.01

Security Guard

In senior living, Security Guards ensure the safety of all residents and their guests by monitoring the community indoors and out. Security Guards check for intruders, respond personally to resident complaints, and are responsible for working with local emergency personnel in the event of an emergency.

Essential Responsibilities May Include:
  • Provide a highly visible status to residents and potential intruders to foster a sense of safety.
  • Operate wireless communications equipment.
  • Observe video monitors.
  • Patrol hallways, building, and parking lot to ensure it is well lit and resident vehicles are locked, checking for unauthorized vehicles.
  • Ensure that all doors are secured and locked in the evening.
  • Respond personally to satisfy needs of residents and personnel.
  • Adhere to established safety procedures.
  • Maintain a current list of emergency numbers.
  • Keep a record of residents entering and leaving premises after front doors are locked.
  • Answer incoming phone lines when office is closed.
  • In the event of emergency, assist local emergency personnel within the facility, as needed.
  • Monitor secure units and memory-impaired residents, as may be required.
Sample Job Titles

Security Guard, Safety Officer


Some providers may require certifications or licenses in security prior to hire or as part of the onboarding process.

Number Employed
Number of Security Guards in Assisted Living and Continuing Care Retirement Communities (2019)
Approximate Median Wage Per Hour


In senior living, Drivers safely transport residents and staff on outings, shopping, appointments, and recreational excursions. Drivers ensure proper safety and maintenance of community vehicles, pick up and drop off seniors, safely onboard and deboard passengers, and maintain an impeccable safe driving record.

Essential Responsibilities May Include:
  • Follow safety rules as passengers board and exit vehicles.
  • Safely load and unload passengers.
  • Comply with traffic regulations to operate vehicles in a safe and courteous manner.
  • Report any vehicle malfunctions or needed repairs.
  • Check the condition of a vehicle’s tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
  • Pick up and drop off passengers following time schedules.
Sample Job Titles



Drivers need to maintain a driver’s license and safe driving record. A special license may be required.

Number Employed
Number of Drivers in Assisted Living and Continuing Care Retirement Communities (2019)
Approximate Median Wage Per Hour

Obtain a Degree or Certificate

Many senior living occupations require degrees, certificates, or licenses. Explore programs in your area using our Education Pipeline.

Search for a job

Nurses, caregivers, managers, sales workers, and more are in high demand. Explore our Career Center and apply!

Powered By: