Explore Careers in Hospitality and Resident Service

Essential Responsibilities May Include:

• Proactively assist residents, families, visitors, and employees with questions or problems to lead to a positive experience.
• Greet all visitors and answer incoming calls in a professional and respectful manner.
• Assist the activity director and/or others as necessary in promoting activities with residents.
• Monitor entry area for visitors and guests, greet and direct as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, and assist with residents who request assistance with mailing letters and packages.
• Promote and encourage residents to participate in activities.

Sample Job Titles

Concierge, Customer Service Representative, Front Desk Agent, Receptionist, Butler

Requirements

Although this position generally would not require specific credentials or training, senior living providers may expect education or experience in hospitality or related occupations.

Sample Job Titles

Recreation Worker, Recreation Director, Recreational Therapist

Requirements

Senior living providers may require certifications and training for recreation workers, particularly in memory care and other therapeutic environments.

Essential Responsibilities May Include:

• Provide a highly visible status to residents and potential intruders to foster a sense of safety.
• Operate wireless communications equipment.
• Observe video monitors.
• Patrol hallways, building, and parking lot to ensure it is well lit and resident vehicles are locked, checking for unauthorized vehicles.
• Ensure that all doors are secured and locked in the evening.
• Respond personally to satisfy needs of residents and personnel.
• Adhere to established safety procedures.
• Maintain a current list of emergency numbers.
• Keep a record of residents entering and leaving premises after front doors are locked.
• Answer incoming phone lines when office is closed.
• In the event of emergency, assist local emergency personnel within the facility, as needed.
• Monitor secure units and memory-impaired residents, as may be required.

Sample Job Titles

Security Guard, Safety Officer

Requirements

Some providers may require certifications or licenses in security prior to hire or as part of the onboarding process.

Essential Responsibilities May Include:

• Follow safety rules as passengers board and exit vehicles.
• Safely load and unload passengers.
• Comply with traffic regulations to operate vehicles in a safe and courteous manner.
• Report any vehicle malfunctions or needed repairs.
• Check the condition of a vehicle’s tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
• Pick up and drop off passengers following time schedules.

Sample Job Titles

Driver

Requirements

Drivers need to maintain a driver’s license and safe driving record. A special license may be required.